Refund policy

30-Day First Tub Promise

If your first FrostAxe tub genuinely isn't for you, email support@zrk.life within 30 calendar days of delivery. If the request qualifies, we will refund the product price you actually paid for one tub to your original payment method.

The First Tub Promise applies only to a customer's first direct FrostAxe purchase from shop.zrk.life, including the first shipment of a new subscription. It is limited to one opened tub per customer or household. Original and expedited shipping charges are not refundable.

You normally will not need to ship the opened first tub back. We may ask for your order number, the lot code from the tub, and brief feedback so we can verify the purchase and improve the product. If a product-quality concern requires investigation, we may provide separate return instructions.

Factory-Sealed Returns

Additional factory-sealed FrostAxe tubs may be eligible for return when you contact us within 30 calendar days of delivery. Return authorization is required before anything is mailed. Items must remain unopened, factory sealed, unused, and in their original condition.

For ordinary preference returns, the customer is responsible for tracked return shipping. Original shipping charges are not refundable. There is no restocking fee. We inspect returned tubs before issuing an eligible refund. Please do not send a return to any address until we provide authorization and private return instructions.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact support@zrk.life promptly with your order number and clear photographs of the shipping box, label, affected product, and lot code. ZRK will arrange an appropriate replacement or refund and will not require you to pay return shipping to correct a damaged or incorrect shipment.

Subscriptions

A merchandise return or refund does not automatically cancel, skip, or change a FrostAxe subscription. Subscription changes must be completed separately through Shopify Subscriptions or the customer subscription portal. The first subscription shipment may qualify for the First Tub Promise; later renewals do not create another opened-tub guarantee. Factory-sealed renewal shipments may still qualify under the sealed-return terms above.

Refunds

Approved refunds are issued through the original Shopify order to the original payment method. We refund only the eligible product amount actually paid after any discounts. After Shopify issues the refund, most banks and card providers display the credit within approximately 5–10 business days.

Eligibility and Abuse Prevention

The online First Tub Promise does not apply to wholesale, resale, event, marketplace, or third-party purchases. Those purchases must be handled through the seller or event process that completed the sale. ZRK may decline fraudulent, repeated, materially incomplete, or abusive claims.

Start a Return or Promise Request

Email support@zrk.life with your name and Shopify order number. Do not mail any product before receiving authorization and return instructions.